Please note :
During COVID-19 pandemic, Japan post has been stopping delivery to some counties. (latest update on 16th, November)
Here's link for unable shipping countries by Japan post
Instead of using Japan post to these countries, we will provide to ship by Yamato International Shipping Service with additional shipping fee. ( Please write your phone number on order form )
For mask orders :
We will send all mask orders with no tracking number service.
* Delivery to U.S.A, Australia : we can send maximum 2 mask orders by Free Shipping but there's no tracking number.
Thank you for your understanding and if you have question, please let us know anytime.
Details matter. We carefully hand wrap and ship all products from our studio in Japan to reach you looking beautiful, wherever you are in the world.
Standard international shipping
Packages are sent by airmail and take about 7–10 working days to arrive in most countries (it may take a little longer in the holiday season).
Trackable express international shipping
If you want faster shipping with a tracking number, please select the EMS Shipping option ($20) at checkout (EMS is the Japanese express mail service). Products sent using EMS take about 4–7 working days, and are trackable.
A note about import taxes
Each country operates its own rules on taxing imported goods. Occasionally packages are held at the customer’s country until this duty is paid. In this case it’s up to you to pay the fee, or the package will be sent back to us. However most shipments seem to arrive without any problems or extra cost. If you have any questions, please email us at email@example.com
Returns & Exchanges
You can return your product unused and in the same condition that you received it in for a full refund or exchange within 30 days of the purchase date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Please contact us at firstname.lastname@example.org before sending your product.
Note: You are responsible for paying for return shipping costs. Return shipping costs are non-refundable.
We’re happy to exchange unused products but you’re responsible for the cost of returning your product to us. We will pay the shipping cost of sending the new product to you. Please email us before sending your product to confirm the availability of the product for which you would like to exchange.