Shipping & Returns

Details matter. We carefully hand wrap and ship all products from Japan to reach you looking beautiful, wherever you are in the world.

  

Standard international shipping

Packages are sent by airmail and take about 6–10 working days to arrive in most countries (it may take a little longer in the holiday season).

 

A note about import taxes
Each country operates its own rules on taxing imported goods. Occasionally packages are held at the customer’s country until this duty is paid. In this case it’s up to you to pay the fee, or the package will be sent back to us. However most shipments seem to arrive without any problems or extra cost. If you have any questions, please email us at info@linkcollective.com

 

Returns & Exchanges

You can return your product unused and in the same condition that you received it in for a full refund or exchange within 30 days of the purchase date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please contact us at info@linkcollective.com before sending your product.

Note: You are responsible for paying for return shipping costs. Return shipping costs are non-refundable.

Exchanges

We’re happy to exchange unused products but you’re responsible for the cost of returning your product to us. We will pay the shipping cost of sending the new product to you. Please email us before sending your product to confirm the availability of the product for which you would like to exchange.

 

Shipping & Customs Information (Updated for 2025)

Please note that from August 2025, the U.S. government has introduced new customs regulations. Some international packages may be subject to import duties or processing fees upon arrival, depending on your local customs policies.

We always declare the correct product value and include all necessary documents to ensure smooth customs clearance. If additional fees are charged, please note that these are collected directly by U.S. Customs authorities and are not controlled by our shop.

If you have any concerns or need assistance before placing your order, feel free to contact us anytime.